Anschutz Medical Campus, Aurora

There are two ATMs inside the hospital, both located on the first floor. One is located inside just west of the main entry; the other is located north of the Creative Play Center, between the Fresh Marketplace cafeteria and the Walgreens outpatient pharmacy.

Our Blood Donor Center is located on the first floor of the Administrative Pavilion.

Hours:
Monday – Thursday: 6:30 a.m. – 6:15 p.m.
Friday: 6:30 a.m. – 1:30 p.m.
​​Saturday and Sunday: Closed

To schedule an appointment, please call 720-777-5398 or email us questions.

Lactation rooms
Lactation rooms for pumping breast milk are located on each floor throughout the hospital. Mothers have the option of expressing breast milk in their child's room or using one of the lactation rooms, which are equipped with Medela Symphony electric breast pumps. 

Milk lab
The NICU has a state-of-the-art milk lab, located adjacent to the entrance of the unit, for storage and preparation of expressed breast milk. Mothers can drop off their milk, which will then be prepared daily and distributed to the bedside nurse for their child's feedings. All other units and outpatient settings also have designated breast milk refrigerators and/or freezers to store breast milk. 

Milk bank donation and outreach center
We’ve partnered with Mother's Milk Bank to be a donation and outreach center for the community. This means our milk lab is a drop-off location for families to conveniently deliver their donated breast milk. Please call 720-777-3524 with any questions, or to schedule an appointment to drop off your donated breast milk.

Cell phones
Cell phones can be used throughout the hospital. However, please keep them on silent or vibrate mode when you are around staff or other patients and their families.

Hospital phones
Free telephones for local calls are located throughout the hospital and in each patient room. For local calls outside the hospital, press "9" before dialing the number. For long-distance calls, dial "0" for our operator. Or to directly access your long-distance company, dial the following: Qwest *597; AT&T *598; MCI *599.

Free public phones are also available by the concierge desk, located between the hospital and the Administration Pavilion.

Pagers
Families often are given pagers while their children are undergoing surgery or while they are visiting clinics so they can walk around the hospital, yet still be available to receive reports on their child.

Wireless internet access
We offer free wireless internet access throughout the hospital via the “TCH Family Network.”

Public-access computers
Visitors who don’t have a laptop may use one of several public-access computers in the Melvin and Elaine Wolf Foundation Family Health Library, located on the first floor just past the Boettcher Atrium. 

Concierge service hours
Monday – Friday: 7:30 a.m. – 7:30 p.m.
Phone: 720-777-8029
Email: concierge@childrenscolorado.org

Located on the first floor between the main hospital and the Administrative Pavilion, our concierge is available to do anything that may help reduce stress or ease your burden while you have a child in the hospital.

How our concierge works
We are happy to find you a hotel nearby, order take-out food or provide seasonal discounted tickets (when available) to places like Elitch Gardens, Water World, Copper Mountain and the Denver Aquarium.

Complimentary concierge services include:

• Helping with administrative requests
• Handling dry cleaning
• Employing courier services and helping with mail
• Sharing local shopping options
• Locating religious institutions
• Making dining reservations
• Ordering flowers and gifts
• Organizing travel, lodging and transportation
• Providing discounted tickets to a variety of activities

Fresh Marketplace cafeteria
Open Monday through Friday from 6:30 a.m. – 7 p.m., the cafeteria is located on the first floor. You can choose from a variety of healthy and kid-friendly food including wood-fired pizza, fresh pasta, made-to-order deli sandwiches, a salad bar, and more.

24/7 Station
The 24/7 Station, also located on the first floor, is open around the clock for a quick lunch, anytime snack or midnight craving.

Espresso and gelato bar
Kids and grown-ups alike will enjoy special treats and pick-me-ups from this quick-serve bar, located just inside the hospital entrance. It’s open Monday through Friday from 6 a.m. – 5:30 p.m.

Room service
To place your order, use your room phone to call extension 7-6232, and your food will be delivered within 45 to 60 minutes. Room service is available from 7 a.m. – 8 p.m. daily for inpatients.

If your child’s doctor has prescribed a modified diet, or if food allergies are a concern, the room service operator will assist you in selecting appropriate food items. Guest trays can be purchased for $8.50 per tray.

Vending machines
Vending machines with snacks and beverages are located next to the Fresh Marketplace and on each patient floor near the elevators.

The gift shop is located on the first floor, on the east side of the Boettcher Atrium.

Gift shop hours
Monday – Friday: 8:30 a.m. – 7 p.m.
Saturday and Sunday: 9 a.m. – 5 p.m.

Note: For the safety of our patients, latex and rubber balloons are not allowed; only mylar balloons are permitted. Please check first with the child’s nurse or care team member before bringing or sending food, flowers, plants or other toys, as some units have specific restrictions.

Order by phone
Contact us by phone at 720-777-6316 for help finding and delivering a gift to a patient's room.

If you are unable to visit in person, here are some ways to stay in touch with a child or family while they’re here:

Cheer cards
Send a personal greeting right to a patient's room using our cheer cards. Just choose your card, personalize your greeting, and our volunteers will print and hand-deliver it for free.

Send mail to patients
Please address your mail to the address below. Mail arriving after the patient leaves the hospital will be forwarded to their home address:

Patient's full name and room number
c/o Children's Hospital Colorado
13123 East 16th Avenue
Aurora, CO 80045

Send gifts from the gift shop
Send balloons (mylar only), flowers and other gifts through our gift shop. You can stop by in person or order gifts over the phone by calling 720-777-6316.

Make a call
To reach the child’s room, call our main line at 720-777-1234 and ask to be transferred to the child's room number.

Patients and their families can use the Anschutz Health and Wellness Center located near our hospital on Anschutz Medical Campus. Passes can be purchased for daily, weekly or monthly usage.

Health and Wellness Center hours
Monday – Thursday: 5 a.m. – 10 p.m.
Friday: 5 a.m. – 9 p.m.
Saturday and Sunday: 7 a.m. – 5 p.m.

For more information or to confirm hours, please call 303-724-WELL (9355).

The Family Health Library is designed especially for patients and their families. Staffed by a professional librarian, we have a large collection of books on health-related information, parenting, learning disorders, as well as behavioral and developmental issues.

Library hours and information:
Monday – Friday: 9 a.m. – 3:30 p.m.
Saturday and Sunday: Closed
Phone: 720-777-6378
Email: FamilyResource@childrenshospitalcolorado.org

If you would like to request medical information to be gathered for you by our librarian, please fill out this form. If your child is staying in the hospital as an inpatient, we can deliver materials to your room, usually on the same day you request it. We can also mail or email information you’ve requested.

Library services include:

• Help from a professional librarian
• Information from trusted medical sources
• Books on health and parenting
• Age-appropriate books for children and teens to learn about their health or condition
• Fun books and magazines for all ages
• Computers with internet access and free printing
• Free photocopying, scanning and faxing

Walgreens Pharmacy on Anschutz Medical Campus is a full-service pharmacy for all our patients, including those receiving charity care, as well as their families. It is located on the first floor of the hospital near the Emergency Department entrance by the Fresh Marketplace cafeteria.

Hours of operation:

Monday – Friday: 9 a.m. – 6 p.m.
Saturday: 10 a.m. – 6 p.m.
Sunday: 10 a.m. – 4 p.m.
Holiday hours: 9 a.m. – 2 p.m., Christmas Eve and New Year's Eve, 9 a.m. – 6 p.m.
Holiday closures: Christmas Day and New Year's Day

Phone: 720-262-4524
Fax: 720-262-4536

All inpatient rooms are private and can accommodate a child and two parents overnight. Having both parents nearby helps reduce your child's (and your) anxiety during their hospital stay. These spacious, comfortable rooms allow your family more privacy and help speed recovery. 

Amenities
Each room features extra-deep, fold-out sofa beds that accommodate two people. The built-in beds have ample storage below and behind the sofa. Adjacent end tables also provide additional storage.

Parents will find a built-in desk for computer use, a tack board for personalizing your room with photos and cards, a colorful wardrobe cabinet and lockable storage. Each room also includes a private bathroom with a tub, shower and storage for toiletries.

Entertainment
Every room has its own plasma screen TV that provides access to on-demand movies, video games, internet and cable.

Mountain views
Bathed in natural light, you will feel connected to the healing power of our beautiful Colorado environment. We hope these extra amenities help your child heal quickly and make you feel more comfortable and relaxed during your visit.

Located inside the gift shop, the Safety Store offers a variety of injury-prevention products to help keep your kids safe – from car seats and helmets, to fire extinguishers and child-proofing necessities. All proceeds support our community-based injury prevention outreach initiatives. 

We know that a visit to the hospital can be overwhelming and even scary at times – especially when a child has to undergo a magnetic resonance imaging (MRI) test in a big, loud machine. That’s why our hospital features an MRI machine that makes the testing experience more pleasant and less stressful for kids. 
 
To create a calming environment for each child’s MRI, the patient gets to select the lighting, music and visual design that he will see and hear during the test. After choosing from a variety of theme options on a touch-screen, the ordinary white room is transformed into a fun and colorful experience with themes from the jungle, ocean, cartoons and more. 
 
This unique MRI experience calms the child and reduces the need for sedation, which leads to less anxiety and more accurate results if the child is still and relaxed.

Red wagons and wheelchairs are available for families to transport kids around the hospital. You'll find them in the Boettcher Atrium, on the first floor between the main entrance to the hospital and the entrance to the Outpatient Pavilion.

Call the main number at 720-777-1234 to see if any red wagons or wheelchairs are available or ask the Information Desk to have one brought to you.

Please be considerate of other families by returning wagons to the main lobby when you are finished. If your child is in isolation, we ask that you not use the wagons.

It is important for your health and well-being to take an occasional moment away for solitude, reflection, prayer or meditation. Our park-like campus offers several places to get a breath of fresh air.

The peaceful Garden of Hope, complete with a walking maze, is located just outside the Chapel on the first floor. There is also a family courtyard located outside the cardiology waiting area on the third floor, and the outdoor eating area just outside cafeteria provides plenty of room for kids to run around.

In addition, there are quiet spaces at the end of every inpatient floor. Please feel free to step away, take a break and experience the beautiful views of our Colorado landscape.

Free valet parking
Free valet parking is available for patients and parents from 6 a.m. – 6 p.m., Monday through Friday, at the main entrance to the hospital.

Note: If you are unable to retrieve your car before 6 p.m., you may present your valet parking stub to the security officer located at the main information desk to claim your keys.

Volunteers have a variety of roles in our hospital, including those who:

• Spend time with patients, visiting and playing
• Bring specially-screened dogs to provide animal-assisted therapy for the Prescription Pet Program
• Greet newly admitted patient families upon their arrival and introduce them to the hospital's many amenities
• Perform administrative duties important to the hospital’s day-to-day operations
• Participate in the Junior Volunteer Program (teens ages 13 to 18 years old work in a number of departments and support fundraising activities)
• Staff the gift shop and La Cache
• Help fund special equipment, facilities and programs for the patients of Children's Colorado (Chapter Volunteers are very active in fundraising events throughout the year)

If you would like to apply to become a part of our volunteer program, please fill out our volunteer application form and submit it online. Phone: 720-777-6887