We understand that information about you, your health and your family is personal and sensitive in nature. Children’s Hospital Colorado is committed to protecting the privacy of this information, as well as protecting the rights of our patients and their families. Below, we’ve outlined the hospital policies and procedures all Children’s Colorado locations follow to help us provide the best care possible.
Here, we understand parents, legal guardians and a patient’s spouse play a vital role in the medical care process. That’s why we welcome their visits. For all other guests, our visitation procedures include some limitations to prevent the spread of infection and allow adequate time for patients to heal.
Visitors to any inpatient area, emergency or urgent care center, and all outpatient clinics, including parents, legal guardians and a patient’s spouse, will need to provide identification at the appropriate check-in desk. Our team members will issue a visitor’s badge (for inpatient and emergency areas only) and provide navigation information.
There are lots of fun things for kids to see and do at each of our locations. They are magical places. But for safety reasons, children shouldn’t be left unattended in public areas.
Inpatient areas at Children's Colorado
Below are visitor procedures for inpatient areas at our locations on Anschutz Medical Campus in Aurora, North Campus in Broomfield, South Campus in Highlands Ranch, Parker Adventist Hospital and in Colorado Springs:
Visitor hours are from 9 a.m. to 9 p.m. daily
Children’s Colorado will start our regular wintertime visitor restrictions on December 1, 2019. The restrictions will be in place until April 30, 2020. These restrictions apply to any family member or visitor to any of our inpatient units or locations where inpatients are seen. Thank you for your help in following these policies:
- Parents, legal guardians and a patient's spouse are welcome to visit at any time, with certain expectations for infection control, patient safety and security.
- Other visitors are welcome during visiting hours, but the number should not exceed four visitors per patient at any one time.
- All visitors are asked to wash their hands when they enter and exit a patient's room.
- All visitors, including brothers and sisters, must be at least 13 years old to visit.
- The Neonatal Intensive Care Unit (NICU) and Maternal Fetal Care Unit allow siblings of any age to visit.
- Children under 13 years of age may not wait in the inpatient waiting rooms.
- Children under 13 years of age may not be left unattended in outpatient waiting rooms.
- Visitors under the age of 18 won't be allowed to stay after visiting hours unless a special case has been approved.
- Four guests per patient are welcome at one time (includes parents/guardians).
- All visitors, including parents and siblings, must get a brief health and travel screening and apple sticker when coming into the unit on each visit.
- Sick visitors will not be allowed to visit and will be asked to leave the hospital.
- Some units may have extra limits.
Outpatient areas at Children's Colorado
Below are visitor procedures for our Outpatient Pavilion on Anschutz Medical Campus in Aurora, Child Health Pavilion in Aurora, regional clinics, therapy areas, surgery centers and radiology:
- Please do not bring extra family or friends to these visits (especially under 13 years old).
- All visitors should perform hand hygiene upon arrival.
- If you or your child has been exposed to anyone with chicken pox, measles or tuberculosis, please tell the staff member at check in.
- If you or your child has respiratory/flu-like symptoms (e.g. fever, cold, cough, runny nose or sore throat), you will be asked to wear a mask.
Emergency and urgent care locations
- All visitors should perform hand hygiene upon arrival.
- If you or your child have respiratory/flu-like symptoms (e.g. fever, cold, cough, runny nose or sore throat), you will be asked to wear a mask.
See a list of all of our locations.
Patient visitor reminders
- Visitors to all inpatient areas will get a brief health screening and will be given a visitor’s badge and apple sticker at the proper check-in area (off of the main elevators or outside the units at the welcome desk).
- The information desk staff and volunteers are here to help guide you to where you need to go.
- Anyone who needs to visit before or after visiting hours will need to stop at the main lobby information desk to get a visitor badge, health screen and apple sticker. If no one is at the information desk, visitors will be screened and checked in on the units.
- Visitors should tell the check-in staff if you have a runny nose, cough, sore throat, fever or rash.
- Please do not bring extra children or friends to your child's outpatient visit.
- Do not leave children alone in public areas of the hospital.
HIPAA and protecting patient privacy
Each time you or your family visit Children’s Colorado, we create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements.
Children’s Colorado is committed to ensuring that your medical information is private and secure. We protect medical information as required by state laws and the federal rules of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Notice of privacy practices
Children’s Colorado Notice of Privacy Practices applies to all of the records of your care generated by any of Children’s Colorado’s facilities. This notice, which also applies to University of Colorado School of Medicine physicians, provides information about the ways we may use and share your health information. We also describe your rights and certain obligations we have regarding the use and sharing of health information.
Parent and patient rights and responsibilities
At Children’s Colorado, you and your child are our main concern, and we are here to make your stay here is as comfortable as possible. We are grateful for the trust you have in us and we aim to provide outstanding service to you and your child while you are here.
To help you better understand what to expect from Children’s Colorado experts and facilities, we’ve created an overview of your rights and responsibilities at Children’s Colorado.
If you are concerned about the quality of care you or a loved one have received at Children’s Colorado, our patient advocates can walk you through the grievance process. Learn more about our grievance procedure.